Guindo. Interaction Design Studio

O2 Health: Help at Hand

Conceptualization and service definition

Collaboration with the User Experience team of Telefónica I+D, where we helped to define some applications of O2 Health Service.

Help at Hand was a telecare mobile service launched in UK in early 2013, which allowed to monitor the activity of patients, responding to possible emergencies. Service users were equipped with a pendant or bracelet with a panic button, connected with assistance alarm center.

Help at Hand user journeys

Under the direction of the project managers, we helped Telefónica I+D UX team with some conceptualization tasks and product details, as well as the definition and prototyping of some applications of the service.

Help at Hand service flows